By providing adequate notice regarding your scheduled appointment, we are able to accommodate other pet-parents and four-legged friends with your appointment slot.
Reminder emails and texts are sent to you before all appointment as follows: a confirmation email and text after the appointment has been scheduled, an email and text five days before the appointment, and an email and text one day before the appointment.
CANCELLATION, RESCHEDULE, LATE ARRIVAL, AND NO-SHOW POLICY
* To reschedule or cancel your appointment please contact us before 12:00pm the day before your scheduled appointment at (909) 599 – 1508.
* A cancellation or request to reschedule made after 12:00pm the previous day of the scheduled appointment will invoke a $40.00 doctor cancellation fee or a $25.00 technician/bather fee.
* If you arrive more than 15 minutes late and we are unable to accommodate you, the same cancellation fee will be charged, and we will reschedule the appointment.
* A no-show will invoke a $40.00 doctor cancellation fee or a $25.00 technician/bather fee.
Please notify us of any changes to your contact information, including your email address, mailing address, telephone number(s), and active credit card information.
This policy has been established to provide the highest level of veterinary care to all our pet-parents and four-legged friends.