Appointments:
- Please bring your cellphone, all communication will take place over the phone.
- Your pet must be secure in a leash & collar.
- Do not arrive more than 10 minutes early for your appointment.
- Call the front desk at (909) 599 – 1508 from your vehicle when you arrive to check in.
- Technician will call you when he/she is ready to bring your pet in to the hospital.
- Once exam is completed the doctor will call you to review exam findings, answer your questions, and present treatment plan if needed.
- Receptionist will contact you to collect payment over the phone.
- Once your pet is ready to go a technician will contact you to meet them at the back door for discharge.
- This is not a drop off exam, please do not leave the SDAH parking lot.
- SDAH team members are required to exercise “Physical Distancing” please keep a 6 feet distance and refrain from holding a conversation with them face to face. All communication is over the phone, call us with all questions (909) 599 – 1508.
Vaccine clinic: Available by appointment only:
- No exam fee will be charged because no exam will be provided.
- Appointments available between 10am & 4pm Monday through Friday, Saturday: 10am to 3pm.
Surgical Procedures:
- Consent forms & estimates will be emailed to you the day before. You must respond providing authorization & consent for the surgical procedure and/or treatment.
- Please bring your cellphone, all communication will take place over the phone.
- Your pet must be secure in a leash & collar.
- Call the front desk at (909) 599 – 1508 from your vehicle when you arrive to check in.
- Technician will call you to meet them at the back door to admit patient.
Medication & Food pick-ups: Please note, payment must be collected prior to pick up:
- Please call 24 hrs. in advance to order prescription refills, food, flea & tick control.
- Receptionist will call you to collect payment over the phone once your prescription has been authorized by the doctor.
- The day you arrive to pick up please call the front desk from the parking lot, the receptionist will place your items on a chair located outside our front door for you to pick up.
NO WALK-IN SERVICES AVAILABLE:
- No walk -ins will be accepted. This includes RX Refills, Prescription Food, and Flea & Tick Control. Client MUST call ahead of time and payment MUST be collected over the phone prior to pick up.
PAYMENTS:
- All payments will be collected over the phone prior to pick up.